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For organisations with their own internal support staff the Helpdesk will help manage and identify high maintenance assets.

Features include:

• Creation of tickets
• Assigning tickets
• Apply tickets to existing assets
• View ticket history for specific asset
• Reports including tickets raised against individual assets
• Anonymous ticket submission
  • Including auto-discovery of assets (if the PC is ParagoAgent managed)
• Ticket modification notifications, including:
  • RSS (really Simple Syndication)
  • Email
• REST interface (Limited to creation, listing of tickets for phase 1)
• Customisable creation interface
• Ticket history

Contact us for more details.

Summer 2009 sees three new resellers of Parago

Misco UK

Misco UK, a division of Systemax Europe Ltd., is a leading online supplier of IT products and services to the public and private sector. Over 20 years experience and a portfolio exceeding 15,000 technology products from leading manufacturers, Misco UK remains in a leading position in the public and private sectors. Operating in Germany, Italy, Spain, France, Netherlands and Sweden, the company also has a strong online presence in Austria, Switzerland, Portugal and Ireland.

Misco UK supplies products such as laptops, desktops and projectors for businesses, homes and healthcare, education and Government organisations. Misco UK also concentrates heavily on software and licensing.

Ramesys

Over 20 years experience in the education sector has placed Ramesys as one of education’s heavyweights. Ramesys is a specialist supplier of integrated ICT solutions. The company is recognised for its award winning educational transformation and technology expertise, through the delivery of world class ICT solutions and learning opportunities.

Ramesys provides products and services to over 17,000 schools across the UK and has well established relationships with Regional Broadband Consortia (RBC), Specialist Schools and Academies Trust (SSAT). The company also holds three BECTA accreditations.

SoftBox

Established in 1987, SoftBox (SBL) specialises in delivering a range of software licensing, PC hardware and Information assurance products and services to the public and private sector.

Based in York and with offices in Cheshire, Glasgow, Lancaster and Swindon, the company works in sectors such as education, Government, justice, engineering and MoD. Continued success has ensured that SBL remains at the top of the market leaders in both the public and private sector.

The company strives to provide exceptional levels of customer service and vendor independence.

Parago for Tower Hamlets

Parago Software has been awarded the prestigious contract to supply the Parago Asset Management solution to all Primary and Secondary schools in the London Borough of Tower Hamlets. Tower Hamlets has 77 Primary/Specials, 20 Secondary/Specials and provides direct services to the majority of the Primary schools.