Helpdesk - Main feature list
For organisations with their own internal support staff the Helpdesk will help manage and identify high maintenance assets.
Features include:
- Creation of tickets
- Assigning tickets
- Apply tickets to existing assets
- View ticket history for specific asset
- Reports including tickets raised against individual assets
- Anonymous ticket submission
- Including auto-discovery of assets (if the PC is ParagoAgent managed)
- Ticket modification notifications, including:
- RSS (really Simple Syndication)
- REST interface (Limited to creation, listing of tickets for phase 1)
- Customisable creation interface
- Ticket history
View walkthrough video
