For organisations with their own internal support staff the Helpdesk will help manage and identify high maintenance assets.

Features include:

• Creation of tickets
• Assigning tickets
• Apply tickets to existing assets
• View ticket history for specific asset
• Reports including tickets raised against individual assets
• Anonymous ticket submission
  • Including auto-discovery of assets (if the PC is ParagoAgent managed)
• Ticket modification notifications, including:
  • RSS (really Simple Syndication)
  • Email
• REST interface (Limited to creation, listing of tickets for phase 1)
• Customisable creation interface
• Ticket history

Contact us for more details.